Membership, credits, and limits
How logged-in users should understand membership, GEO credits, reserved credits, brand limits, concurrency, and wallet ledger records.
Use this page for questions like “why can’t I create another brand?”, “why can’t I start a diagnosis?”, and “why did my credits change?”.
Core Concepts
| Concept | Meaning | What to know |
|---|---|---|
| Membership tier | Monthly credits, brand limits, and concurrency capacity | Controls scale and parallel runs |
| GEO credits | Diagnosis usage unit | 1 credit usually equals 1 collected AI answer |
| Wallet ledger | Credit grants, recharge, hold, settlement, release, refund, and admin adjustment records | Explains balance changes |
Recharge packages mainly add credits. Membership tiers also change brand and concurrency limits.
Membership Limits
Membership may control:
- Monthly GEO credits.
- Maximum brand profiles.
- Maximum concurrent diagnosis runs.
- Whether the account fits agency or team usage.
Actual plans and prices are shown on the pricing page and in the logged-in GEO wallet.
Wallet Fields
| Field | Meaning |
|---|---|
| Available credits | Credits that can be used now |
| Reserved credits | Credits held for active or pending work |
| Lifetime paid credits | Paid credits ever granted |
| Lifetime used credits | Credits already settled |
| Ledger | Grant, recharge, hold, settlement, release, refund, and adjustment records |
When balance looks wrong, check order status, wallet ledger, and task status together.
What Changes Credits
| Action | Typical ledger effect |
|---|---|
| Trial grant | Adds trial credits |
| Recharge package | Adds credits after payment confirmation |
| Membership | Grants the current period’s credits |
| Start diagnosis | Holds estimated credits |
| Complete diagnosis | Settles successful collection |
| Failed or canceled diagnosis | Releases unused held credits |
| Refund or reversal | Deducts, holds, or releases related credits |
| Admin handling | Manual recharge, compensation, or correction with audit trail |
Refreshing a page or opening a report does not charge a full diagnosis again.
Estimate Formula
Estimated credits = questions x platforms x roundsExample:
45 questions x 6 platforms x 1 round = 270 estimated creditsThe page display is the source of truth when extra modes or screenshots are enabled.
Why Actions May Be Blocked
Brand creation may be blocked by brand limits, expired login, missing brand name, account restrictions, or maintenance.
Diagnosis may be blocked by missing brand fields, empty questions, no selected platform, insufficient available credits, full concurrency, active work, or account restrictions.
The assistant can help diagnose missing requirements, but it cannot bypass system limits.
When to Contact Support
Contact support when paid credits do not arrive, reserved credits stay stuck, credits were consumed without a valid report, membership rights did not update, or order and wallet states disagree.
Provide login email, order ID, task or report link, payment screenshot, and a short description.