Submit account, signup, login, payment, credit, diagnosis, report sharing, invoice, refund, or data deletion issues here. Include your login email, order number, report link, or diagnosis link whenever possible.
Best for account issues, refunds, data deletion, report disputes, invoices, and formal records. Email keeps the audit trail for payment and report issues.
[email protected]For beta users, paid users, and users troubleshooting active diagnosis issues. Submit the form first and we will invite you when needed.
Invite after requestCovers signup, login, recharge, membership credits, diagnosis execution, report sharing, export, refunds, invoices, privacy, and data deletion.
Report disclaimerPayment not received, stuck diagnosis runs, inaccessible reports, and data deletion requests are handled first. Beta users, paid users, and users with active diagnosis issues can be invited to the WeChat support group after submitting a request.
| Payment | Order number, payment screenshot, payment time, login email |
|---|---|
| Diagnosis | Diagnosis link, brand name, task status, event time |
| Report | Report link, share link, metric or page location |
| Account | Login email, error message, browser or device context |
| Data deletion | Login email, data scope, confirmation statement |