Legal terms for using GEO Lens Diagnosis, including accounts, diagnosis reports, credits, payments, sharing, and acceptable use
2026/07/04
These Terms of Service govern your access to and use of GEO Lens Diagnosis, including the website, account system, brand profiles, diagnosis workflow, GEO credits, report generation, report sharing, exports, retests, and related support services.
By registering, logging in, creating a diagnosis, purchasing credits, sharing a report, or otherwise using the service, you confirm that you have read and accepted these Terms. If you use the service on behalf of an organization, you represent that you have authority to bind that organization.
The service is currently developed, operated, and supported by an individual service provider, not by a registered company or other formal organization. The absence of a company name on this page does not imply that a separate undisclosed company exists. The actual service provider, payee, or future invoice / receipt issuer is identified by the payment page, order record, support confirmation, receipt, invoice, or public notice shown in the service.
If a company, studio, or other operating entity is established later, the service may continue under that new entity after reasonable notice, and the rights and obligations related to the service may transfer to it. Continued use after the update means you accept the updated service provider information. If you do not agree, you may stop using the service and handle unused credits or orders under the published rules.
The service is intended for users who are at least 18 years old and have full legal capacity, or for authorized representatives of organizations. Minors may not independently purchase credits, create paid diagnosis tasks, or share diagnosis reports externally. If a guardian allows a minor to access the service, the guardian is responsible for supervision and should avoid submitting personal or sensitive information about minors.
To contact the service provider, request a refund, delete data, ask for report review, or handle a dispute, use Contact. For payment, refund, identity verification, infringement complaints, or legal requests, we may ask for your account email, order ID, payment proof, report link, and necessary identity or authorization evidence.
GEO Lens Diagnosis provides self-serve AI search visibility diagnosis. Core capabilities may include brand profile management, diagnosis question planning, AI platform answer collection, metric computation, competitor visibility analysis, diagnosis reports, report sharing, PDF and data exports, retests, wallet records, membership benefits, and administrator-assisted recharge or support.
Diagnosis reports are generated from user-submitted information, system-generated or user-confirmed questions, selected AI platforms, configured collection providers, available references, and GEO diagnosis algorithms. Reports are business decision-support materials for visibility diagnosis, competitor observation, and optimization planning. They are not legal, financial, medical, investment, public-relations, or compliance advice.
For data sources, known limitations, and interpretation boundaries, see Report Disclaimer and Data Sources.
You must provide accurate account information and keep your login credentials, devices, and report passwords secure. Activities performed under your account, including diagnosis creation, payment, credit use, report sharing, exports, and administrator requests, are treated as actions authorized by that account.
If you discover unauthorized access, abnormal account activity, leaked report links, or suspected misuse, contact us promptly through Contact.
You are responsible for the legality, accuracy, and authorization of brand names, domains, aliases, competitors, descriptions, product information, uploaded materials, and diagnosis questions you submit. You must not submit content that is unlawful, infringing, malicious, deceptive, confidential without permission, or designed to abuse third-party systems.
You retain ownership of your submitted content. To provide the service, you grant us a limited, non-exclusive right to process, analyze, store, display, transform, and transmit submitted content and generated diagnosis outputs as needed for diagnosis, report generation, sharing, exports, retests, support, troubleshooting, security, and compliance.
When a diagnosis task starts, the system may reserve GEO credits based on the configured question count, platform count, rounds, mode, and task type. Actual settlement may depend on completed answers, external collection results, retries, partial completion, reversals, or manual administrator handling.
Diagnosis and report generation may be affected by third-party AI platform changes, collection provider availability, network conditions, model output, API limits, incomplete references, and user configuration. We may provide retry, recollection, partial report generation, report rebuild, credit release, reversal, or manual review where appropriate.
AI answers, citations, rankings, and references may change over time. You should verify important conclusions, charts, recommendations, and quoted materials against first-party information and authoritative sources before external use. You are responsible for controlling access to shared links, passwords, exported files, and downstream use of reports.
GEO credits, membership benefits, and paid services are governed by the rules shown in the product interface and relevant public policy pages. Credits may be used for diagnosis tasks, retests, exports, report rebuilds, and other paid features. Some credits may be promotional, trial, manually granted, or otherwise non-cash-refundable.
At the current stage, some recharge and settlement flows may be handled manually by administrators. WeChat Pay, Alipay, Stripe, or other payment channels may be connected progressively. Refund and invoice handling follow Refund Policy and Invoice and Receipt Policy.
Report sharing may use links, passwords, tokens, expiry periods, access counts, and status controls. Anyone with a valid link and password or access token may be able to view the corresponding shared report. You are responsible for deciding who can receive shared reports and exported files.
We may suspend or disable report sharing if a report is expired, revoked, misused, involved in a dispute, or subject to security or compliance concerns.
You must not:
If prohibited conduct occurs, we may restrict, suspend, or terminate access, freeze related operations, revoke reports or links, reverse credits where appropriate, and reserve all rights to seek compensation or legal remedies.
We may update, suspend, adjust, or discontinue parts of the service due to product iteration, maintenance, security risks, third-party service changes, external incidents, regulatory requirements, or business needs. We will make reasonable efforts to maintain core diagnosis, report, wallet, and account capabilities, but uninterrupted availability is not guaranteed.
To the extent permitted by applicable law, the service and reports are provided on an "as is" and "as available" basis. We are not liable for indirect, incidental, special, punitive, or consequential damages, lost expected profits, lost business opportunities, reputational loss, or losses caused by third-party AI platform changes, external API failures, user input errors, report misinterpretation, network issues, force majeure, or unauthorized sharing by users.
Without excluding mandatory consumer protection, personal information protection, payment, tax, or other applicable mandatory rules, these Terms and their formation, performance, interpretation, and dispute handling are preferentially governed by the laws of mainland China, excluding conflict of law rules.
If a dispute occurs, both parties should first try to resolve it through Contact, order records, or support records. If no resolution is reached, either party may bring a claim before a court with proper jurisdiction or use another legally available dispute resolution channel. If the laws of your location grant mandatory consumer, jurisdiction, refund, privacy, or remedy rights that cannot be waived, these Terms do not exclude those rights.
We may update these Terms from time to time. Material changes may be announced through page notices, in-app notifications, email, or other reasonable means. Continued use of the service after updates take effect means you accept the updated Terms.
For questions about these Terms, contact us through Contact.