Invoice and Receipt Policy

1. Scope

This policy explains how GEO Lens Diagnosis handles invoices, receipts, payment proof, order records, and document changes related to refunds or reversals.

Invoice availability, issuer, tax category, title requirements, and timing depend on the actual payment recipient, contract arrangement, applicable tax rules, and payment channel.

2. Current stage

The service is currently operated as a production single-server SaaS while official online payment channels are being connected. Manual recharge, offline transfer, and enterprise settlement may receive payment proof based on the confirmed settlement method and actual recipient.

After WeChat Pay, Alipay, Stripe, or other official payment channels are connected, online order receipts, payment records, and invoice request workflows may be further automated.

3. Available records

Users can review the following information in wallet, order, or administrator records where available:

• Order ID
• Payment channel or settlement method
• Item type, such as membership, GEO credits, diagnosis, retest, export, or data package
• Amount
• Currency or credit amount
• Payment, refund, or reversal status
• Recharge, membership, diagnosis, or fulfillment records
• Wallet ledger entries and administrator adjustment records

These records can be used for customer support, reconciliation, account review, and dispute handling. They are not necessarily tax invoices unless explicitly issued as such.

4. Invoice requests

For a business invoice or formal receipt, contact us through Contact with:

• Account email
• Order ID
• Company or personal invoice title
• Taxpayer identification number, if applicable
• Invoice type and tax category, if applicable
• Recipient email
• Purchase purpose
• Payment proof, if the order was settled offline

We may request additional information to verify the order, payment recipient, contract relationship, or tax requirements before issuing documents.

5. Receipts and offline proof

Manual recharge, offline transfer, and enterprise purchase orders may receive a receipt, payment confirmation, or settlement statement based on the confirmed settlement record. Please keep transfer notes, order ID, company name, and account email consistent for reconciliation.

6. Refunds, reversals, and document changes

If an order is refunded, reversed, cancelled, or partially adjusted, issued invoices, receipts, or payment proofs may need to be voided, reversed, corrected, or reissued. Users should provide required information and cooperate with document changes where needed.

For refund eligibility and processing rules, see Refund Policy.